Motion Analytics maintains clear payment and billing procedures to ensure smooth project execution and professional service delivery. These policies apply to all projects and ongoing service agreements.
1. Accepted Payment Methods. We accept payments via bank transfer (ACH/EFT), business checks, and major credit cards (Visa, Mastercard, American Express). Credit card payments incur a 3% processing fee. International wire transfers are accepted with client responsible for all banking fees. Cryptocurrency and cash payments are not accepted.
2. Project Payment Schedule. Standard project payments follow a milestone structure: 50% deposit required to begin work, 30% due at project midpoint/design approval, and 20% due upon final delivery and client acceptance. Deposits are non-refundable and must clear before work commences. Alternative payment schedules require written approval and may incur additional fees.
3. Invoice Terms and Late Fees. All invoices are due within 15 days of receipt unless otherwise specified in writing. Invoices unpaid after 30 days incur a 2% monthly service charge (24% annually). Projects may be suspended for accounts over 45 days past due. Collection costs and reasonable attorney fees for delinquent accounts are the client's responsibility.
4. Recurring Service Billing. Monthly support plans are billed in advance on the same date each month. Annual payment discounts available (contact for details). Automatic payment setup is strongly encouraged for recurring services. Failed automatic payments incur a $25 processing fee and may result in service suspension after 72 hours.
5. Change Orders and Additional Work. Change order invoices are due within 10 days and must be paid before additional work begins. Rush work (less than 48-hour turnaround) requires 100% prepayment. Emergency support calls outside of contracted hours are billed at premium rates with payment due within 7 days.
6. Expense Reimbursement and Third-Party Costs. Client pre-approval required for expenses over $100. Third-party software licenses, hosting costs, and external service fees are billed at cost plus 10% handling fee. Travel expenses (if required) are billed at actual cost with receipts provided.
7. Currency and Tax Handling. All fees quoted in Canadian Dollars (CAD) unless specified otherwise. HST/GST added to invoices for Canadian clients as required. US clients billed in USD at current exchange rates. International clients responsible for any applicable taxes, duties, or currency conversion fees.
8. Invoice Disputes and Resolution. Invoice disputes must be raised in writing within 10 days of receipt with specific details. Undisputed portions must be paid on schedule. We will investigate and respond to disputes within 5 business days. Frivolous disputes may result in suspension of services and additional administrative fees.
9. Refund Policy and Service Credits. Deposits are non-refundable once work begins. Service credits may be issued for verified service level failures under Premium support plans. Refunds for completed work are not provided except in cases where deliverables materially fail to meet agreed specifications. Contact info@motionanalyticstech.com for payment questions.